If you are dissatisfied with your order for any reason, you can return the unopened, unused product for a prompt refund or exchange. The merchandise must be returned at your expense. Personalized items are not refundable. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Merchandise damaged in shipping must be reported within 24 hours of receipt and returned with the damaged packaging. ToyAndBookStore will replace the damaged merchandise and credit your return. If we send you the incorrect item, we will gladly replace it at our expense, with the item that you originally ordered. This will require return of the incorrect item, unopened and unused. First please telephone Customer Service (877) 279-2665 or (401) 247-4832, or Email info@toyandbookstore.com Then mail your package in a prepaid, insured, traceable method to the address below: ToyAndBookStore.com 30 Cutler Street Warren, RI 02885